Case Study: Hiscox cuts underwriter training time with Attensi

Hiscox cuts underwriter training from 60 hours to 3 with Attensi

Hiscox, a global insurer, faced the challenge of effectively training its underwriters to make critical decisions in high-pressure situations. The company needed a scalable solution that would reduce lengthy training times and provide a safe, realistic environment for employees to practice. To address this, they partnered with vendor Attensi to create a gamified simulation training program using the Attensi Impact and Skills platforms.

The solution developed by Attensi was a comprehensive, game-based learner journey featuring role-play simulations, mini-games, and case studies. This approach provided a safe space for underwriters to fail and learn, dramatically increasing engagement and knowledge retention. The results were significant: Attensi helped Hiscox achieve a 95% reduction in training time, cutting it from 60 hours to just 3. Furthermore, 80% of trainees felt more confident in their abilities, and the training greatly improved their communication with claims teams and external brokers.

Hiscox