Case Study: Espresso House transforms training and onboarding with Attensi

Espresso House - Customer Case Study

Espresso House, the largest coffee chain in the Nordic countries, faced a challenge with its outdated and inaccessible training system. Their traditional, desktop-bound LMS was not engaging for their large number of young employees and couldn't keep up with the company's rapid growth and frequent new product campaigns. They partnered with Attensi to find a more adaptable, fun, and effective solution using the Attensi PORTAL and CREATOR products.

Attensi implemented a modern, gamified training platform that was easy to use and update. The solution provided accessible, role-specific training in multiple languages, which significantly improved onboarding and skill development. The results were highly positive, with over 90% of employees finding the Attensi training effective. This led to more skilled and confident baristas, providing Attensi with a successful and ongoing partnership to support Espresso House's continued expansion.

Espresso House

Jonas Krantz

L&D Integrations Manager