Case Study: DNV improves surveyor customer conversations with Attensi RealTalk

DNV improves customer conversation training with Attensi RealTalk by 20%

DNV, a global assurance and risk management company, faced the challenge of preparing its expert surveyors for high-stakes customer conversations. While highly skilled technically, their formal training lacked communication practice, meaning surveyors often handled their first difficult dialogues for real on the job. To address this, DNV partnered with vendor Attensi to implement its RealTalk solution, which provided a safe, self-paced environment for surveyors to practice before it mattered.

Using Attensi's RealTalk, DNV's surveyors practiced realistic conversation simulations and received immediate feedback. The solution was so engaging that users repeated the training an average of twice, with 92% improving their scores upon repetition. The measurable impact was high user satisfaction, with 89% satisfied with the experience and 96% who would recommend RealTalk for future training, ultimately improving how surveyors communicate their expertise in the field.

DNV