Case Study: Brightspeed accelerates broadband sales training with Attensi's gamified simulations

Brightspeed delivers gamified training in 5 weeks with Attensi

Brightspeed, a major US internet provider, required a fast and effective training solution to quickly onboard and upskill its sales agents. Partnering with Attensi, they utilized the vendor's gamified simulation platforms, Attensi SKILLS and Attensi PROCESS, to create an engaging training program that would develop multi-skilled product experts.

Attensi co-created and deployed two tailored training solutions, BRIGHTSPEED DISCOVER and BRIGHTSPEED ENGAGE, in just five weeks. The results were highly positive, with 90% of agents reporting the training was engaging. The program successfully improved product knowledge and customer service skills, which was immediately evident in post-training customer calls.

Brightspeed