Case Study: Brightspeed boosts call center training efficiency with Attensi AI-powered simulations

Brightspeed - Customer Case Study

Brightspeed, a major U.S. internet service provider, needed a rapid and effective training solution to quickly onboard and upskill its call center sales agents to support its growth. They partnered with the vendor Attensi to implement comprehensive gamified simulation training.

Attensi provided Brightspeed with its gamified simulations and its Creator software, later enhanced with AI authoring tools like text-to-voice. This solution dramatically increased the speed and efficiency of creating training content. The results were highly impactful, with average training scores soaring from 48% to 92%. One program was projected to generate six figures in additional revenue, and agent surveys showed a 94% positivity rating towards the engaging training.

Brightspeed

Nancy Tropea

Go to Market Manager