Case Study: Brightspeed achieves faster, more engaging agent training with Attensi AI-powered simulation

Brightspeed boosts training engagement to 90% with Attensi

Brightspeed, a major U.S. internet service provider, faced the challenge of rapidly and effectively onboarding its sales agents to support its large-scale expansion. The company needed an engaging training solution developed quickly. Partnering with Attensi, Brightspeed utilized the vendor's gamified simulation training and Creator software to address this need.

Attensi's solution equipped Brightspeed with AI-powered authoring tools, including text-to-voice functionality, which drastically reduced audio recording process time by 75%. This enabled Brightspeed to develop 17 training programs in-house. The results were highly impactful: average training scores soared from 48% to 92%, and a post-training assessment projected a potential six-figure revenue increase. Furthermore, 90% of participants found the Attensi training method engaging.

Brightspeed