Case Study: American National closes its call center knowledge gap by over 90% with Attensi game-based training

American National closes competence gap by over 90% with Attensi

American National, an insurance company, sought to elevate its customer experience by closing a significant knowledge and competence gap among its call center employees. To upskill its Service Center Operations staff, the company partnered with vendor Attensi to implement their game-based training solution, Attensi Process.

The solution involved immersive, game-based simulations that replicated real workplace scenarios, making training engaging and effective through repetition and friendly competition. As a result, Attensi helped American National close over 90% of the identified competence gap. The training also led to high employee engagement, with 94% of employees liking this way of training and reporting increased confidence in their roles.

American National