Case Study: American National boosts insurance training confidence with Attensi

American National closes 90% of the new-hire knowledge gap with Attensi

American National, a major insurance company, sought to enhance employee confidence and customer service skills to build trust and differentiate itself in a competitive market. To address this challenge, they partnered with Attensi to implement its game-based simulation training platform.

Attensi provided a gamified training solution that was engaging, flexible, and repeatable, allowing employees to practice their skills in a realistic, low-pressure environment. This approach led to a significant 90% closure of the knowledge gap for new hires, with 94% of employees reporting the training was relevant and that they felt more confident. The solution successfully created super-confident employees who provide a unique and brilliant customer service experience.

American National