Case Study: American National builds trust and boosts confidence with Attensi gamified training

American National Building trust is the perfect policy for insurance training

American National, a US insurance company, sought to build trust with customers by providing expert and empathetic service. Their challenge was training new employees to handle high-stakes customer interactions with confidence and knowledge, moving beyond impersonal online transactions. They partnered with Attensi to implement its gamified simulation training platform.

Attensi provided a game-based training solution that was engaging, flexible, and repeatable, allowing employees to practice skills in a realistic but low-pressure environment. The results were significant, with the platform closing a 90% knowledge gap for new hires. Over 94% of employees found the training relevant and reported feeling more confident, leading to a unique customer experience that set American National apart from its competitors.

American National

Brandon Freeman

Director of Customer Service