Case Study: VitalSource boosts employee NPS with AttendanceBot

How an EdTech giant used AttendanceBot to invest in employee NPS

VitalSource, a global provider of learning technology, faced significant employee dissatisfaction due to its outdated and inefficient legacy HR management system. The negative sentiment had become so severe that it reached the attention of the CEO, creating an urgent need for a better solution. To address this challenge, the company turned to AttendanceBot for a new approach to absence and leave management.

AttendanceBot provided a solution that integrated seamlessly with Slack, offering employees simple front-end workflows for requesting time off while allowing admins to manage data on the backend. The implementation was a resounding success, dramatically improving the employee experience. The measurable result was a stunning reversal in VitalSource's HRM eNPS score, which skyrocketed from -50 to 86, far exceeding their goal. Years later, even after the company nearly doubled in size, AttendanceBot maintained a high eNPS score above 60.

VitalSource

Douglas Latham

VP of Ops