Case Study: Renew Insurance achieves 20% efficiency gains and automated policy processing with Attachmate Reflection

Renew Insurance automates business processes with Micro Focus® Reflection® software

Renew Insurance, a Hastings Direct-owned provider serving more than 60,000 customers with home and motor policies from its 70-strong team in Newmarket, needed to reduce time spent on routine administrative work. The company relied on a terminal-based CDL Classic system and wanted a terminal emulation solution that would integrate seamlessly and boost data-entry speed and accuracy.

Renew deployed Micro Focus Reflection to automate repetitive keystroke-driven tasks—policy checks, daily cash and financial reports, and monthly Bordereaux generation—using customizable scripts. The automation cut manual effort, produced consistent reports overnight, increased staff productivity by about 20%, reduced headcount pressure in accounts, and is being expanded across call centers and linked to telephony for further efficiency gains.

Renew Insurance

Derek Roberts

Systems Director, Renew Insurance