Case Study: The Royal Mint improves customer service and NPS with Attacat and HubSpot

The Royal Mint boosts NPS by 10 points with Attacat

The Royal Mint, the UK's official coin maker, faced challenges due to its legacy systems and complex processes. To improve customer experience and unify its operations, it partnered with Attacat to implement a modern CRM solution using HubSpot.

Attacat customized and integrated HubSpot, migrating teams away from disparate legacy systems. The solution included extensive user training and ongoing support. This resulted in a 10-point increase in NPS, a 60% reduction in customer resolution times, and a 75% time saving for creating email campaigns, demonstrating significant measurable impact for The Royal Mint.

The Royal Mint