Case Study: RITTER SPORT achieves demand-driven, cost-optimized workforce planning and 10,000 hours/year freed with ATOSS Workforce Management

Ritter Sport - Customer Case Study

RITTER SPORT, the family-run German chocolate maker known for its square bars and global presence, needed to modernize workforce planning to stay competitive. With about 1,200 employees, the company faced manual, error-prone scheduling, poor coordination between staffing and order volumes, and a lack of transparency around qualifications, costs and seasonal fluctuations — all driving higher admin effort and slower response to demand changes.

RITTER SPORT implemented a modular ATOSS Workforce Management suite (time & attendance, workflow, self-service, workforce scheduling, BI and SAP payroll integration), replacing the legacy SAP time system for ~1,000 users and centralizing planning data. The result: 80% fewer HR inquiries, 70% lower application administration costs, planning input down 70%, productive time for flexible staff up >4%, about 10,000 hours freed per year, faster lead times and improved delivery adherence — plus an on‑call pool of up to 50 specialists that eliminated the previous temp-leasing model.

Ritter Sport

Frank Rambow

Head of Personnel Management