Case Study: ReiseBank achieves more efficient workforce planning and higher service quality with Atoss Workforce Management

ReiseBank - Customer Case Study

ReiseBank, Germany’s market leader in travel currency, needed to maintain excellent service across around 100 branches with long opening hours and fluctuating customer traffic. To do this while keeping staffing costs under control, it turned to Atoss and its Workforce Management solution to better plan branch staffing around demand and service levels.

Atoss implemented workforce scheduling plus Employee & Manager Self Services to involve staff in planning their hours. The result was more efficient workflows, greater flexibility, improved planning quality, fairer shift distribution, and millions in potential savings over the medium term, while creating a more service- and employee-oriented working environment at ReiseBank.

ReiseBank