Case Study: Peter Hahn achieves efficient, demand-driven workforce management with ATOSS

Peter Hahn - Customer Case Study

Peter Hahn, the multichannel fashion retailer serving customers in nine European countries, needed a better way to manage staffing across administration, the service center, logistics, and stores. To support its high service standards and over 1,000 employees, Peter Hahn turned to Atoss Workforce Management, including self-service tools for greater working-time transparency and employee involvement.

Atoss implemented a company-wide workforce management solution that aligned staffing with demand, call forecasts, and customer footfall, while also optimizing break times and time bookings by cost center. The result was more efficient scheduling, faster response times, and reduced over- and understaffing, helping Peter Hahn keep customer service available all day and improve workforce transparency across the business.

Peter Hahn

Jörg Marx

Head of Human Resources and Public Relations