Case Study: Medgate achieves efficient 24/7 patient care with ATOSS workforce management

Medgate - Customer Case Study

Medgate, the Swiss telemedicine provider behind Europe’s largest telemedicine center in Basel, needed to staff patient reception, telemedical assistants, and doctors efficiently around the clock while meeting demand of up to 6,000 patients on peak days. To keep service fast, compliant, and staff-friendly, Medgate used Atoss digital workforce management to better align scheduling with patient volumes and labor rules.

Atoss implemented Automatic Duty Plan scheduling, points-based planning for physicians, and the ATOSS Staff Center for self-service shift swaps, plus an interface to the patient management system. The solution optimized workforce deployment and costs, ensured compliance with staffing rules, and improved autonomy and motivation for employees, helping Medgate maintain high patient and staff satisfaction 24/7.

Medgate