Case Study: LACOSTE achieves smarter workforce planning and better customer service with ATOSS

Lacoste - Customer Case Study

Lacoste, the premium casualwear brand, needed a better way to plan staffing across its retail locations while maintaining high customer satisfaction and service levels. In the Netherlands, NL Diffusion used Atoss Workforce Management and the ATOSS Retail Solution to manage 140 employees in boutiques and outlets, with the aim of matching staff deployment to footfall and avoiding under- or over-staffing.

Atoss implemented digital workforce planning that clearly maps employee qualifications and automatically applies labor laws and working time rules. The result was greater transparency, less administration, and a more sustainable personnel organization, with the solution already running in Germany, Austria, and Switzerland for about 500 employees across 40 boutiques and 16 outlets, and expansion in Belgium planned.

Lacoste