Case Study: Fressnapf achieves customer-centric workforce scheduling with ATOSS Workforce Management

Fressnapf - Customer Case Study

Fressnapf, the European market leader in pet supplies, needed a better way to manage staffing across its growing store network while maintaining strong customer service, compliance, and efficient planning. The company turned to Atoss and its cloud-based ATOSS Workforce Management solution, including the ATOSS Retail Solution for time and attendance, workforce forecasting, and automatic duty planning.

Atoss implemented demand-based scheduling based on contracted hours, qualifications, sales volumes, and store traffic, with built-in alerts to support compliance with labor rules. The results included faster access to workforce data for managers and HR, digital scheduling for 80 franchise outlets, and a rollout that expanded from Germany to Austria, Switzerland, Belgium, Poland, and Hungary. Ultimately, the ATOSS solution is set to manage around 8,000 employees across Europe.

Fressnapf