Case Study: Western Power achieves regulatory compliance and improved document management with Atos' OpenText solution

Western Power - Customer Case Study

Western Power, a Western Australian government‑owned corporation responsible for building and maintaining the electricity network, needed expertise in document and information management to capture contracts, support information governance and ensure regulatory compliance. Western Power selected Atos to operate its OpenText document management platform and deliver the specialist skills required for compliant record‑keeping and information management.

Atos configured, set up and now operates OpenText, providing consulting, systems integration, application management and in‑house ongoing support to minimise cutover disruption and improve user experience and efficiency. The Atos solution delivered a stable, supported system that meets audit and regulatory requirements, achieved 98% incident response and request fulfilment as of March 2020, and helped drive Western Power customer satisfaction to 91%, while providing insights for future workflow and collaboration enhancements.

Western Power