Case Study: Illumia achieves rapid digital transformation and operational efficiency with Atos' DORA on SAP S/4HANA

Transforming a gas and electricity business with DORA

Illumia, an Italian gas and electricity retailer aiming to grow from ~200,000 customers to 500,000 and become a top-five player, faced the need to integrate business functions, accelerate billing and cut manual/off-system work to stay competitive. To meet these challenges Illumia selected Atos and its DORA (Digital Operations for Retailers by Atos) platform, based on SAP S/4 HANA, as the foundation for a rapid operating-model transformation.

Atos implemented DORA as a full SAP S/4 HANA end-to-end digital platform (with Hybris and CRM), delivering a reference model, automated third-party integrations and change management in a “big bang” rollout in just 15 months. The Atos-led solution produced lean, real-time operations, accelerated time to market and customer experience improvements, with measurable impacts including reduced full‑time headcount, improved cash flow, faster processes and lower total cost of operating.

Illumia

Matteo Bernardi

Chief Executive Officer