Case Study: EMS Les Vergers achieves reliable, scalable, future-proof communications with Atos (OpenScape Business X8)

The New Communications System Solution For Ems Les Vergers Bespoke, Scalable And Future-proof

EMS Les Vergers, a modern retirement and nursing home in Aproz, Switzerland, needed a fail‑safe, easy‑to‑use communications system to keep staff reachable across its entire site — from underground parking to wooded park — and to provide senior‑friendly phones in 75 single rooms. Management also required transparent call accounting, a futureproof and scalable platform, an out‑of‑office welcome message with emergency override, and a video intercom with secure night‑desk notifications. Atos (via Unify/AT‑Solution partner) proposed the OpenScape Business X8 All‑IP solution to meet these needs.

Atos implemented OpenScape Business X8 (installed in 5 weeks with Alltron AG support), connecting 75 analog room phones, 16 OpenScape DECT mobile stations, 11 OpenScape SIP devices, plus OpenScape Accounting, an OpenScape Contact Center and a video intercom with PSTN dialer. The new system combines analog and SIP, supports up to 500 users, delivers site‑wide reachability for staff, easy resident calling, emergency call override, night‑desk alerts and detailed call accounting — giving EMS Les Vergers a scalable, reliable communications platform with measurable deployment (5 weeks) and device coverage (75 rooms, 16 DECT, 11 SIP).

EMS Les Vergers

David Roux

Director