Case Study: PERI centralizes multilingual IT support with Atos

More than 7,000 PERI employees across 56 countries get help desk services from Atos

PERI, a global manufacturer and supplier of formwork and scaffolding systems, needed to centralize its fragmented IT support across 56 countries. With Atos, the company aimed to replace a mix of local contractors and internal teams with a single, multilingual service desk for its 7,000 employees.

Atos implemented a centralized support model in three rollout phases, delivering first-line support for incidents, requests, access management, and business applications in Russian, English, and German, with second-line support now being added. The result was improved service quality and user satisfaction, simpler service management for PERI, and reduced service costs, while still meeting SLA targets during the shift to widespread remote work.

PERI