Case Study: Italian gas and electricity provider achieves rapid digital transformation, faster time-to-market and lower operating costs with Atos' DORA

Italian Gas and Electricity Provider - Customer Case Study

Italian Gas and Electricity Provider, with around 200,000 existing customers and ambitions to reach 500,000 points of delivery and become the fifth largest Italian energy retailer, faced a deregulated market that demanded faster time to market, integrated operations and reduced manual/off‑system activities. To achieve operational excellence, accelerate billing and support rapid growth, the company selected Atos and its DORA (Digital Operations for Retailers) platform as its long‑term partner and single point of contact.

Atos implemented DORA — a complete SAP S/4 HANA‑based framework (with Hybris and CRM integrations) — delivering a reference model, end‑to‑end digital solution and automated third‑party integration via a “big bang” rollout in 15 months. As a result, Atos enabled fully integrated processes from front to back, accelerated time to market, reduced full‑time headcount, improved cash flow, sped up processes and lowered total operating costs, giving the Italian Gas and Electricity Provider a lean, future‑proof platform for continued growth.