Case Study: Largest Public Health Network Company achieves $11M in net collections and improved revenue cycle performance with Atos

High-quality care delivery while meeting cost challenges

Largest Public Health Network Company, a major US public health system serving over 500,000 people, faced pandemic-driven financial shortfalls and complex revenue cycle challenges. To reduce overtime, slow hiring, and close a multi‑million‑dollar gap without impacting patient care, the organization engaged Atos to assess and optimize Revenue Cycle Management, Clinical Documentation Improvement (CDI), denials management, patient access and related processes.

Atos performed an end‑to‑end revenue cycle assessment, delivered a prioritized implementation roadmap, deployed CDI auditors and ran focused denials and coding engagements alongside IT and automation enhancements. As a result, Atos helped the network work 52,000+ claims, rebill 11,000+ claims and collect $11 million in net revenue, while increasing physician response rates, reducing query volume and improving documentation (including identification and resolution of HACs/PSI) to boost overall revenue performance.