Case Study: Healthcare IT company achieves simplified data center operations and $6.5M annual savings with Atos

Healthcare IT company simplifies data center operations, builds efficiencies for the future

Healthcare IT Company, one of the largest specialized healthcare IT services firms in the United States, faced the challenge of simplifying and standardizing sprawling data center operations while reducing costs and protecting patient-facing availability as it prepared to expand its scope from two to five data centers. The company engaged Atos for managed data center hosting and an orchestrated hybrid cloud approach (Canopy, ServiceNow-based ITSM and related services) to create efficiencies, improve reliability and support future digital healthcare services.

Atos implemented a standardized delivery model including ServiceNow ITSM, consolidation and migration of multiple data centers, Commvault backup standardization, automation and cognitive support (IPSoft/Arago), and analytics and journey tools (OneSource, ClickFox), delivering an orchestrated hybrid cloud. The partnership produced measurable results — historical improvements such as a 34% reduction in severity‑1 events, 95% better SLA attainment, 80% fewer SLA penalties, $6.5M annual savings and a 4.9/5 CSAT score — and Atos’ rapid incident response (100+ staff) restored ransomware‑impacted services within five days; the deal also targets 12% savings over 4.5 years and a smaller, more resilient data center footprint.