Case Study: Global Insurance Brokerage achieves 90% higher customer satisfaction and $22.8M annual cost savings with Atos

Global insurance brokerage re-infra-structured IT operations and improved customer satisfaction by 90 percent

Global Insurance Brokerage faced fragmented, legacy IT environments after multiple mergers that slowed time-to-market and raised operating costs, so the firm engaged Atos (via Atos Syntel) to design a global infrastructure management strategy and implement automation-led IMS, ServiceNow and the SyntBots automation platform to standardize and modernize operations.

Atos deployed a follow‑the‑sun global team, consolidated 10 data centers to 6, standardized ITIL processes, and automated key workflows with SyntBots and ServiceNow; the engagement automated 130 processes, saved about $22.8M annually, recovered 1,500 hours monthly, increased monthly transaction volume by over 11,000, and drove a 90% improvement in customer satisfaction.