Case Study: Migros achieves a standardized, scalable, future-proof datacenter platform with Atos

Enabling the leading retailer with standardized and scalable IT in the digital age

Migros, Switzerland’s largest retailer, was facing intense competitive pressure and needed to reduce IT costs, increase agility and speed up innovation. To modernize and optimize its Datacenter Platform services (storage/compute, database and SAP Basis) and transition to a partnership-based, scalable operating model, Migros selected Atos as its strategic partner.

Atos designed and now delivers standardized, transparent Datacenter Platform IT services using SIAM and ITIL-aligned processes, onsite collaboration, robust knowledge management and rapid sourcing of skills. The engagement has established trust within three months, delivered measurable customer satisfaction (a 9 out of 10 net promoter score in the first-year survey), and optimized Migros’ platform for cost-efficiency, faster implementation cycles and future cloud migration — positioning Migros for ongoing digital transformation with Atos’ partner ecosystem.

Migros

Patrick Mosberger

Head of Infrastructure