Case Study: City of Vienna achieves 40% faster processing and cost savings with Atos MyCity

Creating seamless services for societies in transition for Stadt Wien

The City of Vienna engaged Atos to replace its legacy post‑mortem examination and death‑registration platform. Faced with fragmented data and processes, Vienna required a consolidated contact and case management system with a user‑friendly interface for relatives, doctors, police and other partners, compliance with new death‑recording regulations, cultural sensitivity for multi‑faith requirements, and greater transparency for citizens.

Atos delivered its MyCity incident, case and grant management solution through a proof‑of‑concept and pilot that consolidated disparate systems onto an xRM‑based platform, improved stakeholder collaboration and rolled out citywide. The Atos implementation produced measurable results: a 40% reduction in processing time, a 50% reduction in IT project time and costs, €100k first‑year savings on paper/printing, faster and more accurate responses, improved accessibility and lower total cost of ownership.

City of Vienna

Heissenberger

CIO