Case Study: U.S. Energy and Utility Company achieves optimized workforce management and real-time outage dispatch with Atos

Atos helps a U.S. energy and utility company to recharge its workforce management

U.S. Energy and Utility Company, a $31‑billion diversified energy and utility company serving 24 states, faced inefficient workforce management: its legacy SAP scheduling relied on manual technician overrides, had no real‑time dispatch for unplanned outages, and suffered slow data speeds between office and field that wasted technician hours. The company engaged Atos to modernize field service, using SAP Workforce Scheduling and Optimization by ClickSoftware fully integrated with SAP Utilities Customer Care and Service.

Atos implemented the integrated ClickSoftware/SAP solution (with Atos Worldgrid enabling real‑time IT/OT integration), standardizing real‑time scheduling, automating outage scheduling and enabling real‑time dispatch. The deployment reduced technician wait times, improved response to unplanned outages, and delivered analytics‑driven schedule optimization—resulting in more timely, reliable maintenance, better customer service and measurable gains in field productivity.