Case Study: Global Healthcare Company achieves rapid remote-work transition and business continuity during COVID-19 with Atos

Atos has been a strategic partner in securing a safe work-from-home environment during the COVID-19 outbreak, ensuring business continuity to its client in Asia-Pacific

Global Healthcare Company turned to Atos when the COVID-19 outbreak forced a rapid shift to remote work. As a long‑standing IT services partner in Asia‑Pacific, Atos was tasked with securing a safe work‑from‑home environment and ensuring business continuity across the customer’s sites amid the pandemic.

Atos implemented IT business‑continuity measures including End User Services (EUS), dedicated EUS support teams, a Virtual Bright Red IT Support Kiosk, user training on remote tools, VPN provisioning and workstation distribution, plus daily performance reporting and monitoring. As a result, Atos transitioned 15,000 employees across Asia‑Pacific to remote working, maintained consistent service delivery and timely issue resolution, and kept the Global Healthcare Company operational and connected during the crisis.