Case Study: Leading European Bank achieves a transformed Digital Workplace, 25% operational efficiency gains and better user experience with Atos

Atos enabled a leading European bank to transform the experience of its workforce while optimizing efficiency and boosting productivity

Leading European Bank needed to modernize and consolidate disparate end-user support into a single, efficient Digital Workplace to meet rising employee expectations for mobile, always-on services. The bank selected Atos, drawing on a long-term relationship and Atos’ market-leading credentials, to deliver a future-proof Digital Workplace using Atos’ Digital Workplace suite and a best‑in‑class toolset including ServiceNow.

Atos implemented a secure, analytics-driven Digital Workplace with vendor consolidation, standardized tooling, dashboards, self‑help channels and automation to speed incident resolution and boost productivity. The Atos solution now supports over 33,800 users (49 profiles), 50,000 devices and 22,600 virtual users across ~3,000 branches, handling roughly 600,000 annual requests plus 200,000 via other channels; it delivered ~25% operational efficiency gains, fewer incidents, faster service and improved customer satisfaction.