Case Study: Nestlé boosts field technician productivity with Atos and Mendix mobile solutions

Field service reimagined for Nestlé Digitizing and enhancing technician productivity with a Mendix mobile solution

Nestlé, a global leader in the food and beverage industry, needed to boost field technician productivity. Their technicians were manually tracking service requests, managing parts, and completing paperwork, a process that was time-consuming and error-prone. They engaged the vendor Atos to develop a mobile solution using the Mendix low-code platform to digitize these operations.

Atos developed a Mendix-based mobile app for Nestlé that enabled technicians to manage jobs, update information, and log data in real-time, even offline. This solution streamlined data entry, enhanced operational transparency, and eliminated duplicate work. The app resulted in a notable increase in field technician productivity for Nestlé.

Nestlé