Case Study: Henry Schein One saves $12M annually with Atonom's AI Support Employee

Henry Schein One cuts handle time by 80% with Atonom

Henry Schein One, the software division of a Fortune 500 healthcare distributor, faced significant challenges in its inbound contact center due to high call volume, long handle times, and a heavy reliance on offshore support. To address these issues, they partnered with Atonom to modernize their customer operations.

Atonom implemented a Cloud Employee named Clara to serve as the first point of contact for inbound calls. This solution handled multi-product conversations and resolved issues end-to-end, escalating only complex cases to human agents. The deployment resulted in an 80% reduction in average handle time and approximately $12 million in annual cost savings, with Clara now resolving nearly a quarter of all calls without human involvement.

Henry Schein One