Case Study: GreenPath improves debt plan transparency and retention with Atomic Object

GreenPath - Customer Case Study

GreenPath, a national nonprofit focused on financial wellness, needed a more supportive and easy-to-use Debt Management Plan (DMP) web portal for clients who were often stressed and unsure about next steps. To improve the experience, GreenPath partnered with Atomic Object to design a portal that would help clients understand their plan, stay motivated, and complete the program.

Atomic Object researched with GreenPath clients and call center staff, then built and tested a prototype and launched a responsive single-page web app with clear dashboard information, progress tracking, nudges, milestones, and live chat support. The new portal improved transparency and client confidence, and GreenPath reported extremely positive feedback along with higher retention rates.

GreenPath

Nicole Bladzik

Director of Information Technology