Case Study: 86 Repairs helps restaurant workers report appliance problems faster with Atomic Object

86 Repairs cuts ticket submission time in half with Atomic Object

86 Repairs, a repair and maintenance solution for restaurant operators, needed a way for frontline staff to report appliance issues in real-time without interrupting their managers. Their challenge was to extend their web-based service into a mobile app to improve speed and uptime for their clients. They partnered with software development vendor Atomic Object to build this new mobile application.

Atomic Object developed native iOS and Android apps using React Native and Expo, focusing on an efficient user interface informed by field research. The solution was highly successful, with nearly half of all repair tickets submitted through the new app within two years. It saved the equivalent of 1.61 full-time employees in automated work and achieved the highest Net Promoter Score among all customer service channels for 86 Repairs.

86 Repairs