Case Study: VistaPrint streamlines 20 services with Atlassian Jira Service Desk

Vistaprint combines 20 services into one using JIRA Service Desk

VistaPrint, a global retail company with 22 offices and thousands of employees, needed to replace an outdated, hard-to-customize service desk that was difficult for staff to use and led people to bypass it. With Atlassian’s Jira Service Desk, VistaPrint looked for a faster, more usable support ticket system that could handle more than 4,000 tickets a month across multiple teams.

Atlassian implemented Jira Service Desk alongside Jira Software Data Center, rolling it out from 2 to 22 locations in just 5 weeks. The result was a single system that collapsed more than 20 services into one, improved visibility, and saved time and money. VistaPrint reported a quick return on investment, full deployment in two months, smoother adoption, and faster, more efficient request resolution.

VistaPrint

Gen Kallos

Associate Director of Operational Improvement