Case Study: Klarna achieves real-time, structured planning and accurate forecasts with Atlassian’s Portfolio for Jira

The Klarna planning revolution with Portfolio for JIRA

Klarna, the Stockholm-based provider of online payment services, faced a fragmented, manual planning process that relied on Smartsheet, Excel, Google Docs and a traditional waterfall approach alongside Jira. Project managers lacked agile experience and the company needed a real-time planning solution to streamline work, surface impediments and provide clearer visibility into timelines.

With help from Atlassian partner Riada, Klarna adopted Portfolio for Jira integrated with Jira, giving teams a structured, traceable planning process, a visual roadmap and what‑if scenario modeling. Stakeholders now access plans in real time, monthly meetings are more efficient, and Klarna achieves realistic cross-team forecasting and capacity planning—recent product launches closely matched the forecasted dates.

Klarna

Ray Yee

Consulting Project Manager