Case Study: Switch Communications achieves agile development adoption and faster releases with Atlassian Jira Software

Switch Communications benefits from agile development with JIRA Software

Switch Communications, a San Francisco–based provider of cloud telephony and unified text/voice solutions for enterprise customers, faced a fragmented development process built on Asana plus Gmail, Google Docs and Smartsheets. The setup was cumbersome, left teams unsure how to report bugs, and lacked a reliable way to track and follow up on tasks.

The development team adopted Jira Software to manage planning, tracking and bug reporting. Quarterly OKRs are broken into stories in a Jira backlog, timeframes are tracked in Smartsheets Gantt views, and weekly check-ins serve as sprint planning; the release hub generates notes and visibility into live features. As a result, the team steadily embraced agile practices, gained clearer project visibility via Jira boards, and reclaimed hours otherwise spent in status meetings thanks to notifications and streamlined workflows.

Switch Communications

Hugo Romano

Product Manager