Case Study: Oscar Insurance achieves best-in-class healthcare delivery with Atlassian

Oscar Insurance delivers best-in-class healthcare with Atlassian

Oscar Insurance, a New York–based healthcare disruptor, needed a more flexible way to track interactions between customers, employees, and doctors after finding Salesforce time-consuming and cumbersome. The company sought a solution that would streamline customer service and internal support while fitting strict healthcare regulations.

Oscar adopted the Atlassian stack—including Jira Service Desk, Jira Software, Confluence, Hipchat, and Bitbucket—rolling it out across HR, Operations, Technology, and IT. Built-in ChatOps and automation (e.g., a Hipchat bot that creates web branches and manages VPN accounts) supported a DevOps culture, kept the company compliant with HIPAA and ACA, and freed resources to focus on delivering better healthcare.

Oscar Insurance

Sara Wajnberg

Technology Operations