Case Study: Onfido scales and modernizes background‑checking operations with Atlassian (Jira & Bitbucket)

Onfido uses JIRA to reinvent background-checking industry

Onfido is a London-based startup transforming the background-checking industry by automating what was traditionally a costly and time-consuming administrative process. As the company adopted agile methods, it struggled with off-the-shelf tools that were too simplistic or inadequate for agile planning and development, leaving it unable to scale or run large projects effectively.

Onfido adopted Atlassian Jira for planning and Bitbucket for Git hosting and code review, putting Jira at the center of its development process. This enabled the team to rebuild its internal system within a four-week sprint, speed up back-end fixes, eliminate status-update overhead, and use automated Jira reports for clearer sprint retrospectives and more accurate forecasting. The result was improved collaboration, scalability to meet client needs, and ongoing expansion of Jira across the business.

Onfido

Eamon Jubbawy

Co-Founder