Case Study: Museum of Applied Arts and Sciences achieves streamlined exhibition management and cross-team collaboration with Atlassian

Museum of Applied Arts and Sciences - Customer Case Study

The Museum of Applied Arts and Sciences (MAAS) in Sydney — which operates the Powerhouse Museum, Sydney Observatory, and the Discovery Centre — needed a better way to plan and coordinate public programs and exhibitions across multiple teams and venues. As a government institution with tightly managed resources, MAAS found email and scattered Google/Word docs cumbersome for tracking projects, risks, and the care of valuable collections.

MAAS adopted Atlassian tools as a unified solution: Confluence as the intranet for project briefs and collaboration, Jira to manage security, facilities, staffing, collections tracking and interactive-exhibit maintenance, Hipchat for team conversations tied to tickets, and Jira Service Desk to route visitor inquiries. The result is a holistic, end-to-end workflow that safeguards artifacts, speeds issue resolution and reporting, and helps the museum run more effectively so it can deliver more exhibitions and programs.

Museum of Applied Arts and Sciences

Dan Collins

CTO & Head of Digital and Media