Case Study: Bonobos achieves faster onboarding and 100% higher first-contact resolution with Atlassian Confluence

Mens Clothing Line Stays Lean with Confluence

Bonobos, a technology-driven men's e-commerce clothing brand, needed a way to centralize internal knowledge as it scaled—improving onboarding, maintaining business continuity during staff changes, and reducing bureaucratic delays that slow growth.

They implemented Confluence (the Bonobos Information Network) to replace internal emails and spreadsheets with a single knowledge hub, including a popular Request Center for employee self-service and a repository of forms and policies. Adoption was rapid; first-contact resolution through the Request Center doubled, email overhead dropped, and Confluence streamlined onboarding for remote Guideshop staff while enabling leaner, more efficient processes as the company grows.

Bonobos

Evan Maridou

Senior Manager of Operations