Case Study: KFC UK&I reduces manual work and improves product visibility with Atlassian

KFC reduces manual work by 90% with Atlassian

KFC UK & Ireland, part of Yum! Brands, faced challenges in its digital product organization, including an unbalanced roadmap dominated by new features, a lack of visibility into system health, and brittle collaboration between teams. To address this, they turned to their existing Atlassian ecosystem for a solution involving Jira and new tools.

The solution implemented by Atlassian included the Atlassian DevOps platform, Jira Product Discovery, and Rovo. This provided a centralized software catalog for visibility and ownership, a shared space for prioritization, and AI agents to automate workflows. The results were significant, with Rovo's Change Agent reducing manual work by 90% and Atlassian Automations eliminating approximately 80% of manual reviews.

KFC