Case Study: Johns Hopkins University achieves streamlined issue tracking and vendor collaboration with Atlassian Jira Software

Johns Hopkins well-educated on the benefits of JIRA

Johns Hopkins University, a leading research institution with nine academic and research divisions, needed a reliable system to manage complex projects and cross‑team collaboration — most notably the rollout of a new student information system and defect tracking for clinical teams. The university required an issue tracker that combined usability, scalability, security, and strong workflow and change‑management capabilities to coordinate internal teams and outside vendors.

Johns Hopkins adopted Jira early (since 2003) and now uses it to centralize task management, workflows, and vendor collaboration. Customized workflows let teams send issues directly to vendors, vendors can view ticket details in Jira, and the platform has become a searchable knowledge base that accelerates investigation and resolution by linking related issues and preserving communications.

Johns Hopkins University

Geoffrey Corb

IT Director