Case Study: O.C. Tanner achieves a 37% increase in team velocity with Atlassian's Jira Service Desk and Jira Software

How OC Tanner goes agile with JIRA Service Desk

O.C. Tanner, an employee-recognition company based in Salt Lake City serving thousands of clients across 150 countries, faced friction between its development and operations teams. With nearly 10% of staff in IT, misaligned processes led to slipping deadlines, frequent short‑term fixes and growing technical debt.

The company adopted agile practices and Atlassian tools—shared agile boards, ops-led standups, grooming and planning, plus integration of Jira Service Desk tickets into Jira Software dashboards—to create a single view of workload and sprint health. Improved collaboration, communication and trust followed, and average team velocity increased by about 37% after four sprints.

OC Tanner

Amy Knapp

Director of Service Delivery