Case Study: Gilt achieves faster, higher-quality software delivery and seamless remote collaboration with Atlassian (Jira & Hipchat)

Gilt fashions unique agile development culture with JIRA and HipChat

Gilt, a New York–based e‑commerce retailer with over six million members, runs fast-moving flash sales that create massive, unpredictable traffic spikes — “every day is Black Friday.” To keep hundreds of distributed employees coordinated and protect company data, Gilt needed a secure, reliable way to support agile collaboration; its previous mix of consumer chat tools (like Skype) was causing inefficiencies and security risks.

Gilt standardized on Atlassian’s Jira for company‑wide agile project management and adopted Hipchat for secure, real‑time team chat. Hipchat’s native apps and tight Jira integration (notifications, one‑click ticket access and updates) improved remote collaboration, strengthened company culture, and enabled faster delivery of higher‑quality software.

Gilt

Justin Riservato

Director of PMO