Case Study: JAMF Software achieves company-wide ChatOps and streamlined IT support with Atlassian

Enabling ChatOps at JAMF Software with Atlassian

JAMF Software, a leader in Apple device management for education and business, moved its 400+ employees from Microsoft Lync to Hipchat and needed a better way to provide internal support, manage hardware assets, and share knowledge across the company. The challenge was to enable ChatOps and create an integrated, self-service support experience that could scale beyond IT.

JAMF implemented Jira Service Desk and Confluence and integrated them with Hipchat to surface asset data, streamline requests, and offer a searchable knowledge base. The solution spread to nine departments—including IT, DevOps, HR, Sales Operations, Security, and Engineering—improving asset management, increasing self-service, and raising the IT team’s profile as thought leaders.

Jamf

Bryson Tyrrell

Information Technology