Case Study: Edenred centralizes global service management with Atlassian Jira Service Management Cloud

Edenred centralizes 15,000+ customers on Jira Service Management Cloud

Edenred, a major financial services company, faced the challenge of managing disparate on-premise Atlassian deployments across its global operations. They sought to centralize onto a single, scalable, and reliable cloud-based service management platform from Atlassian to serve their internal and external customers more efficiently.

Atlassian's solution involved migrating Edenred to a unified Jira Service Management Cloud instance. This consolidation enabled over 1,200 agents across IT, legal, finance, and other departments to serve more than 15,000 customers from a single platform. The move to Atlassian Cloud provided automatic updates, reduced infrastructure management, and increased visibility, with over 60 service management projects created to support the growing organization.

Edenred