Case Study: Dow Jones achieves company-wide collaboration and lasting knowledge sharing with Atlassian Confluence

Confluence sparks collaboration at Dow Jones

Dow Jones, publisher of The Wall Street Journal, MarketWatch and other financial titles, needed a better way for distributed business and technical teams to share information and collaborate. Previous wikis failed to gain traction because non-technical users struggled with poor WYSIWYG editing, limiting adoption across the enterprise.

By adopting Atlassian Confluence, engineers, technical leads and project managers now document systems, share best practices, and record product requirements, scope, status, issues and risks in one place. Adoption grew organically across groups, giving Dow Jones a central knowledge repository that improved communication, enabled real collaboration, and created permanent, easy-to-follow records that replace fragmented email trails.

Dow Jones

Jamie Thingelstad

CTO