Case Study: Best Doctors achieves faster, compliant change management with Atlassian's Jira Service Desk

Best Doctors transforms change management with JIRA Service Desk

Best Doctors, a Boston-based healthcare service that connects nearly 30 million members to top medical experts for second opinions, faced sluggish change management that threatened speed and compliance. Change requests were frequently stuck in “Waiting for Approval,” approval emails were missed, and the team worried about potential PHI exposure and audit risk.

They implemented Mobility for Jira with Jira Service Desk and MobileIron to enable mobile alerts and secure, on‑device approvals. Adoption and approval speed improved, exceptions fell, and Best Doctors passed a SOC2 Type 2 audit and multiple client on-site audits, making their change management more agile and compliant.

Best Doctors

Martin Luethi

Founder